We know that life doesn't always go smoothly, and there may be times when you need a bit of extra help — whether that's because of something temporary or a longer-term situation. At Plum, we want you to know we're here for you.
Sharing what you're going through can take a weight off your shoulders. If you'd like to talk to us about any challenges or wellbeing concerns, we'll listen and work with you to figure out how we can best support you. You'll also find a range of helpful resources on this page.
Mental health affects us all in different ways and can show up as stress, anxiety, or low mood. Financial worries or debt can make things harder too. Here are some signs that money concerns might be affecting your mental health:
If financial worries are weighing on your mental health, there are organisations that can help. The charities and support groups below offer free advice and support. If you need immediate help, head to the Emergencies section further down this page.
Anxiety UK
Support, information, and resources for people with anxiety disorders, including a helpline and therapy services.
Tel: 03444 775 774 (9:30am–5:30pm, Mon–Fri)
Text: 07537 416 905
Email: support@anxietyuk.org.uk
Website: www.anxietyuk.org.uk
No Panic
Support and resources for people dealing with panic attacks, phobias, OCD, and other anxiety-related conditions.
Tel: 0300 772 9844 (10am–10pm, 365 days a year)
24h Crisis Line: 01952 680 835
Email: info@nopanic.org.uk
Website: www.nopanic.org.uk
Mental Health UK
Support for people affected by mental health problems across England, Scotland, Wales, and Northern Ireland.
Email: info@mentalhealth-uk.org
Website: www.mentalhealth-uk.org
Mind
Information, support, and campaigns for better mental health.
Tel: 0300 123 3393 (9am–6pm, Mon–Fri)
Email: info@mind.org.uk
Website: www.mind.org.uk
Rethink Mental Illness
Practical advice on mental health topics including the Mental Health Act, welfare benefits, medication, carers' rights, and more.
Tel: 0808 801 0525 (9:30am–4pm, Mon–Fri)
Webchat: 10am–1pm, Mon–Fri (via website)
Email: advice@rethink.org
Website: www.rethink.org
Fraudsters and scammers are getting more sophisticated all the time. As the world and technology evolve, so do the methods criminals use. At Plum, we do everything we can to help protect you. For more detail, take a look at our scams and fraud awareness page.
If you've been the victim of fraud or a scam, these organisations can offer support and advice.
Action Fraud
The UK's national reporting centre for fraud and cybercrime. Report here if you've been scammed, defrauded, or experienced cybercrime.
Tel: 0300 123 2040 (8am–8pm, 7 days a week)
Textphone: 0300 123 2050 (for speech or hearing difficulties)
Website: www.actionfraud.police.uk
Met Police
The Met Police have created the 'Little Series' of books and videos explaining common scams and how to avoid them.
Website: www.met.police.uk/littlemedia
Citizens Advice
Free and impartial advice on a wide range of topics including benefits, work, family disputes, and fraud.
Tel: England: 0800 144 8848 | Wales: 0800 702 2020
Website: www.citizensadvice.org.uk
Victim Support
Independent, free, and confidential help and support after a crime.
Tel: 08 08 16 89 111
Live Chat: Available on their website
Website: www.victimsupport.org.uk
Losing someone you care about is incredibly hard, and having to deal with practical and financial matters on top of that can feel overwhelming. We're here to help make things a little easier during this difficult time.
If you need support following the loss of a loved one, these organisations are here to help.
Bereavement Advice Centre
Information and support for people dealing with bereavement.
Tel: 0800 634 9494
Email: advice@bereavementadvice.org
Website: www.bereavementadvice.org
Child Bereavement UK
Support for families and professionals dealing with child bereavement.
Tel: 0800 02 888 40
Email: helpline@childbereavementuk.org
Website: www.childbereavementuk.org
Cruse Bereavement Care
Bereavement support through a helpline, local services, and online resources.
Tel: 0808 808 1677 (9:30am–5pm Mon–Fri; 10am–2pm Sat & Sun)
Email: helpline@cruse.org.uk
Website: www.cruse.org.uk
Abuse comes in many forms — physical, verbal, sexual, emotional, and financial. Financial abuse is when someone controls your ability to access and manage your own money as a way of holding power over you. It can look like controlling your spending, restricting access to cash or assets, or manipulating your finances. It's a pattern of behaviour that can leave you feeling isolated, trapped, and lacking confidence.
Financial abuse can happen to anyone, at any age, and in any kind of relationship — whether that's with a partner, ex-partner, family member, friend, or carer.
If you or someone you know is experiencing abuse, the organisations below can help.
If you or anyone around you is in immediate danger, call the police on 999. If you can't speak safely, dial 999 and then press '55' after the call is answered — this tells the operator you need help and your call will be transferred to the police.
Refuge
Supports women and children affected by domestic abuse, offering emergency accommodation, a helpline, and advocacy.
Tel: 0808 2000 247 (24/7, 365 days a year)
Email: info@refuge.org.uk
Website: www.refuge.org.uk
Survivors UK
Support for male survivors of sexual assault or abuse, offering therapy, counselling, and an online helpline.
Tel: 020 3322 1860 (12pm–8pm, 7 days a week)
Email: info@survivorsuk.org
Website: www.survivorsuk.org
Women's Aid
Supports women and children experiencing domestic abuse with refuge, a helpline, and recovery services.
Tel: 0808 2000 247 (National Domestic Abuse Helpline, 24/7, 365 days a year)
Email: helpline@womensaid.org.uk
Website: www.womensaid.org.uk
Men's Advice Line
Emotional support for male victims of domestic abuse, plus signposting to other vital services.
Tel: 0808 801 0327 (10am–5pm, Mon–Fri)
Email: info@mensadviceline.org.uk
Website: www.mensadviceline.org.uk
Galop
Support for LGBT+ victims and survivors of abuse and violence, including domestic, emotional, and financial abuse.
Tel: 0800 999 5428
Email: help@galop.org.uk
Website: www.galop.org.uk
Gambling takes many forms — the lottery, casino games, sports betting, online platforms, and more. While it doesn't always cause physical symptoms, when gambling becomes hard to stop it can affect your finances, relationships, career, and overall quality of life.
If gambling is affecting your life, these organisations offer free, confidential support.
Gamblers Anonymous
A fellowship of people sharing their experiences and supporting each other to overcome gambling addiction.
Tel: 0330 094 0322
Email: info@gamblersanonymous.org.uk
Website: www.gamblersanonymous.org.uk
National Gambling Helpline (GamCare)
Free and confidential advice, support, and information on problem gambling.
Tel: 0808 802 0133 (24/7, 365 days a year)
WhatsApp: 020 3031 8881
Email: info@gamcare.org.uk
Website: www.gamcare.org.uk
Managing your finances isn't always easy, and when your circumstances change it can lead to real worry about money. Admitting there's a problem can feel tough, but it's the first step — and we're here to support you.
If you need support with debt or money worries, these organisations can help.
MoneyHelper
Brings together support from three government-backed providers: the Money Advice Service, the Pensions Advisory Service, and Pension Wise.
Tel: 0800 138 7777 (8am–6pm, Mon–Fri)
WhatsApp: +44 7701 342 744
Website: www.moneyhelper.org.uk
National Debtline
Expert, free debt advice to help you deal with your debts yourself.
Tel: 0808 808 4000 (9am–8pm Mon–Fri; 9:30am–1pm Sat)
Website: www.nationaldebtline.org
StepChange Debt Charity
Free, impartial, and confidential debt advice — they'll help you find a way forward and support you along the way.
Tel: 0800 138 1111 (8am–8pm Mon–Fri; 9am–2pm Sat)
Website: www.stepchange.org
Citizens Advice
Free and impartial advice on benefits, work, family, disputes, debt, and more.
Tel: England: 0800 144 8848 | Wales: 0800 702 2020
Website: www.citizensadvice.org.uk
Sometimes you need support right now. In a crisis, your safety and wellbeing come first — please reach out to one of the services below.
Samaritans
Confidential, non-judgmental emotional support available 24 hours a day for anyone having a difficult time or experiencing feelings of distress or despair.
Tel: 116 123 (24/7, 365 days a year — free to call)
Email: jo@samaritans.org
Website: www.samaritans.org
SHOUT
Free, confidential, 24/7 text messaging support for anyone who is struggling to cope.
Text: 85258 (text the word 'SHOUT')
Website: www.giveusashout.org
NHS 111
Free 24/7 helpline for non-emergency medical advice and guidance. In an emergency, always call 999.
Tel: 111 (24/7, 365 days a year)
Website: 111.nhs.uk
SANEline
Emotional support and information for people affected by mental health problems, including those in crisis.
Tel: 0300 304 7000 (4pm–10pm, 365 days a year)
Email: info@sane.org.uk
Website: www.sane.org.uk
Foreign, Commonwealth & Development Office (FCDO)
Travel advice and guidance for British nationals to help you make informed decisions when travelling abroad.
Tel: 020 7008 5000
Website: gov.uk/fcdo
CALM (Campaign Against Living Miserably)
Support and a helpline for men in crisis and at risk of suicide.
Tel: 0800 585 858 (5pm–12am, 7 days a week)
Website: www.thecalmzone.net
Harmless
A user-led organisation providing support to people who self-harm, as well as their friends and family.
Tel: 0115 880 0280 (9am–5pm, Mon–Fri)
Email: info@harmless.org.uk
Website: www.harmless.org.uk
NSHN (National Self-Harm Network)
A survivor-led online support forum for people who self-harm, their friends, and families.
Tel: 0115 880 0280 (9am–5pm, Mon–Fri)
Website: www.nshn.co.uk
Self Injury Support
A UK-wide charity offering direct support, information, training, and consultancy around self-injury. Their helpline is for women of any age or background affected by self-harm.
Tel: 0808 800 8088 (7pm–9:30pm, Tue & Thu)
Text: 07537 432 444 (7pm–9:30pm, Tue & Thu)
Email: tessmail@selfinjurysupport.org.uk
Website: www.selfinjurysupport.org.uk
UK SMART Recovery
A programme to help you change harmful addictive behaviour and lead a balanced, fulfilling life. They also support family and friends of people struggling with addiction.
Website: www.smartrecovery.org.uk
With You
Free, confidential help and support with alcohol, drugs, or mental health through local services or online.
Website: www.wearewithyou.org.uk
Alcoholics Anonymous (AA)
If you need help with a drinking problem, AA is here for you.
Tel: 0800 917 7650
Email: help@aamail.org
Website: www.alcoholics-anonymous.org.uk
Alcohol Change UK
Research, fact sheets, and resources on alcohol-related issues.
Tel: 020 3907 8480
Email: contact@alcoholchange.org.uk
Website: www.alcoholchange.org.uk
Al-Anon Family Groups UK
Support for anyone whose life is or has been affected by someone else's drinking.
Tel: 0800 008 6811 (10am–10pm, 7 days a week)
Email: helpline@al-anonuk.org.uk
Website: www.al-anonuk.org.uk
Drinkaware
Advice and support if you're concerned about your own or someone else's drinking.
Tel: 0300 123 1110 (9am–8pm weekdays; 11am–4pm weekends)
Website: www.drinkaware.co.uk
Macmillan Cancer Support
Services for people living with cancer at every stage — emotional, practical, physical, and financial support.
Tel: 0808 808 0000 (8am–8pm, 7 days a week)
Website: www.macmillan.org.uk
Alzheimer's Society
Advice on financial and legal matters for people with dementia and their carers, including benefits, care options, and costs. A translation service is available — call the English-speaking line, say the language you need, hang up, and an interpreter will usually call back within five minutes.
Tel: 0333 150 3456 (Mon–Wed 9am–8pm; Thu–Fri 9am–5pm; Sat–Sun 10am–4pm)
Textphone: 18001 0333 150 3456
Email: advice@carersuk.org
Website: www.alzheimers.org.uk
Ofgem
The regulator for gas and electricity networks, working to deliver a greener, fairer energy system and protect consumers.
Website: www.ofgem.gov.uk
Energy suppliers
British Gas: 0330 100 0056 | www.britishgas.co.uk
EDF Energy: 0800 111 99 | www.edfenergy.com
E.ON: 0808 501 5200 | www.eonenergy.com
ScottishPower: 0345 270 0700 | www.scottishpower.co.uk
SSE: 0345 070 7373 | www.sse.co.uk
Adfam
Support for families affected by someone else's drug or alcohol use. Adfam does not operate a helpline but general queries can be made by phone.
Tel: 07442 137 421 or 07552 986 887
Website: www.adfam.org.uk
Carers UK
Expert information, advice, and support for people providing unpaid care to a family member or someone close to them.
Tel: 020 7378 4999 (8am–6pm, Mon–Fri)
Email: advice@carersuk.org
Website: www.carersuk.org
Carers Trust
Working to ensure unpaid carers are heard, valued, and have access to the support they need to live a fulfilling life alongside caring.
Email: info@carers.org
Website: www.carers.org