If you can’t find your Plum Card, or if you suspect the security of your Card has been compromised, the first thing you should do is immediately freeze the Card.
To freeze your Plum Card, head to your app Home screen and then select the Card tile. From here you can choose ‘Manage card’ and then ‘Freeze card’.
Once you’ve frozen your card we suggest that you review the recent transactions made using your card. If you find any suspicious activity you should report this to us by using ‘Chat to human’ in the app or by emailing firstname.lastname@example.org.