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Plum Subscription Plans – Terms and Conditions (UK English)

These Terms and Conditions apply to Plum's current subscription tiers (the "Plans"), which are provided by Plum Fintech UK Limited (a company registered in England and Wales). They should be read in conjunction with Plum's General Terms of Service, Privacy Policy, and product-specific terms (including ISA and SIPP terms), which also apply.

By subscribing to a Plan, you agree to these Terms.


1. Subscription Plans and Free Trial

Plum Fintech UK Limited offers several subscription tiers, including a Basic (Free) plan and paid plans (currently including Standard, Premium and Ultra, or as otherwise named on the Plum website or app from time to time).

Plan features, pricing and eligibility criteria are described in the app and on the Plum website. Plan names, pricing and features may be updated from time to time, in line with these Terms.

Paid plans may include a free 30‑day trial (or such other trial period as stated in the app or on the website). At the end of the free trial:

  • Unless you cancel before the trial ends, your subscription will convert automatically to a paid subscription for the relevant Plan.
  • Subscription fees will then be charged according to the billing method you selected in the app.

You can cancel your Plan at any time in the Plum app. If you cancel during the free trial, you will not be charged for that Plan.


2. Billing, Renewal and Cancellation

Subscription fees for paid Plans are charged by Plum Fintech UK Limited in the currency and at the frequency shown in the Plum app or on the website (for example, monthly).

  • Your subscription will auto‑renew at the end of each billing period unless you cancel in the app before the renewal date.
  • If payment fails (for example, due to insufficient funds or card expiry), Plum may:
    • retry the payment,
    • suspend some or all Plan features, or
    • downgrade you to the Basic (Free) plan.
  • You may cancel or switch between Plans at any time in the Plum app. Changes will normally take effect from the start of your next billing period, unless stated otherwise in the app.

Plum Fintech UK Limited does not generally provide pro‑rata refunds for partial periods if you cancel or downgrade partway through a billing period, unless required by law.


3. Plan Features

The features available under each Plan are set out in the Plum app and on the Plum website. Features may include, for example:

  • Smart savings tools, including:
    • automated saving rules running in the background
    • savings "pockets" which you can customise
    • tools such as Splitter, which allow you to allocate automated savings between different savings pockets and investment products
  • A Plum Visa Debit Card, which can be used to spend from eligible pockets and to help track your spending (card availability and eligibility are subject to separate card terms and conditions).
  • Savings products, which may include:
    • a Cash ISA (with a variable AER)
    • Easy Access Savings
    • Notice Accounts (for example a 95‑Day Notice pocket)
    • a Plum Interest money market fund or similar product, with a stated indicative return.
  • Investment products, which may include:
    • a Stocks & Shares ISA (currently for mutual funds only, not for individual share trading)
    • a General Investment Account (GIA)
    • access to ready‑made investment funds and other investment tools such as:
      • a specified number of commission‑free stock trades per month
      • additional trades at a low fixed fee per trade
      • periodic AUM (assets under management) fees or platform fees
      • features such as stock price alerts and repeat buy orders (availability may depend on your Plan).
  • Pension products, including:
    • the option to start or transfer into a Self‑Invested Personal Pension (SIPP)
    • pension options aligned to a target retirement age
    • pension features are subject to separate SIPP terms and conditions.
  • Partner perks, which may include:
    • dining offers (for example, 2‑for‑1)
    • discounts on takeaway and barista‑made drinks
    • discounts on days out and leisure activities
    • cinema ticket offers.
  • Customer support:
    • access to human support during specified hours
    • priority customer support for higher tier Plans.

The exact mix of features, limits, caps and access by Plan is described in‑app and on the Plum website and may change over time.


4. Ultra Plan – Travel Insurance

The Ultra Plan includes all features of the lower tier Plans, plus additional benefits. Plum Fintech UK Limited intends to introduce a travel insurance perk as part of the Ultra Plan.

  • Details of the travel insurance provider, coverage scope, policy wording, exclusions, eligibility criteria, claim process and regulatory status will be provided separately before the travel insurance perk goes live.
  • The travel insurance perk will be provided subject to the relevant insurance terms and conditions, which may be issued by a third‑party insurer or intermediary.
  • The availability of the travel insurance perk, and any geographic or eligibility limitations, will be clarified in the insurance documentation and may be updated over time.

5. Availability and Changes to Features

Plum Fintech UK Limited may add, remove, suspend or change features within each Plan for operational, regulatory, commercial or security reasons. Where possible, Plum will provide reasonable notice in‑app or by email before making material changes that negatively impact you.

If a change materially reduces the overall benefits of your paid Plan, you may have the right to cancel without penalty. In such cases, details will be communicated in‑app or by email.

Partner perks (including discounts, offers and rewards) are provided in partnership with third‑party providers and are subject to availability. They may be:

  • time‑limited,
  • restricted to certain locations or merchants, or
  • withdrawn or substituted at short notice.

Specific terms for each perk will be made available in the app or on the website. Plum Fintech UK Limited is not responsible if a third‑party partner fails to honour an offer, although Plum will use reasonable efforts to resolve issues.


6. ISA Terms and Tax Rules

Where a Plan includes access to a Cash ISA or Stocks & Shares ISA:

  • ISA rules apply. Eligibility, subscription limits, transfers and withdrawals are governed by UK legislation and HMRC rules, which may change over time.
  • Tax advantages depend on your personal circumstances, which can change.
  • Plum Fintech UK Limited (or the relevant partner) will act as ISA manager, subject to separate ISA terms and conditions.
  • You are responsible for ensuring that you do not subscribe to ISAs in excess of HMRC annual limits and that you comply with any ISA rules, including the one‑ISA‑per‑type‑per‑tax‑year rule, unless an exception applies under HMRC rules.

Plum does not provide tax advice. If you are unsure about the tax consequences of using an ISA or other products, you should seek independent tax advice.


7. SIPP and Pension Terms

Where a Plan includes access to a SIPP:

  • SIPP rules apply. Pension law, tax treatment of contributions and withdrawals, and HMRC limits may change over time.
  • You can normally access pension benefits from age 55 (rising to 57 from 2028, unless the law changes).
  • The SIPP is provided subject to separate SIPP terms and conditions and is usually administered by a third‑party pension provider or trustee.

Plum does not provide pension or financial advice. You should consider taking independent financial advice if you are unsure about pension contributions, investments or withdrawals.


8. Investments – Risk Warnings

Some products available within Plum Plans are investments, not savings. Investing always carries risk.

  • The value of investments can go down as well as up, and you may get back less than you invest.
  • Past performance is not a reliable indicator of future results.
  • Returns, yields and interest rates may be variable and are not guaranteed.
  • Investment funds, money market funds and other instruments may be exposed to market, credit, liquidity, currency and other risks.

Plum does not provide personalised investment or financial advice. Tools such as automated rules, ready‑made portfolios or risk profiles are provided to help you manage your money, but:

  • They do not constitute a personal recommendation; and
  • You remain responsible for your own investment decisions.

You should do your own research and consider seeking independent professional advice if you are unsure whether an investment is suitable for you.


9. Cash Savings and Interest Rates

Where your Plan includes access to a Cash ISA, Easy Access Savings or Notice accounts:

  • Interest rates (for example, a stated AER (variable)) may change at any time.
  • Plum or the relevant deposit‑taking partner will provide information on:
    • how interest is calculated,
    • when it is paid, and
    • how changes to rates will be communicated.
  • Notice accounts (such as 95‑Day Notice pockets) require you to give a minimum period of notice to withdraw your money. Early access may not be permitted, or may be subject to loss of interest.

Your money may be held with one or more third‑party banks or financial institutions. The extent of any FSCS (Financial Services Compensation Scheme) protection depends on the specific product and institution; details will be provided in the relevant product terms.


10. Third‑Party Providers

Many Plan features involve services provided by third parties, including:

  • banks and custodians (for safeguarding client money or assets)
  • investment platforms and fund managers
  • pension providers or SIPP trustees
  • card issuers and payment processors
  • insurers and intermediaries for any future insurance perks
  • merchant partners for perks and rewards.

Plum Fintech UK Limited carefully selects and monitors third‑party providers but is not responsible for:

  • any decision made by you solely on the basis of third‑party information, or
  • losses caused by third‑party actions or failures, except to the extent required by law.

Your use of third‑party services may be subject to separate terms between you and those third parties.


11. Changes to These Terms and to Plans

Plum Fintech UK Limited may update these Plan Terms and/or the structure, pricing or naming of the Plans from time to time.

  • Where a change is favourable or neutral to you, Plum may implement it immediately and provide notice in‑app or via the website.
  • For any material change that could be detrimental to you (for example a significant price increase or loss of a core feature), Plum will provide prior notice by in‑app message or email, within a reasonable timeframe.

If you do not agree with a change, you must cancel your Plan before the change takes effect. Continued use of your Plan after the effective date will constitute acceptance of the updated Terms.


12. Liability

Nothing in these Terms limits or excludes liability where it would be unlawful to do so, including for:

  • death or personal injury caused by negligence,
  • fraud or fraudulent misrepresentation, or
  • any other liability that cannot be limited under applicable law.

Subject to the above:

  • Plum Fintech UK Limited will not be liable for any indirect or consequential losses, including loss of profits, loss of opportunity or loss of data.
  • Plum's total liability to you in connection with any Plan in any 12‑month period will generally be limited to the total subscription fees you have paid to Plum for that Plan in the same period, unless otherwise required by law.

13. Regulatory Information

Plum Fintech UK Limited is authorised and regulated in the UK as stated in the main Plum Terms of Service (for example, as an Authorised Electronic Money Institution by the Financial Conduct Authority (FCA)). Certain services (such as investment, custody, or pensions) may be provided by separately authorised partners or group entities.

Details of regulatory permissions, firms' reference numbers and applicable FCA permissions are set out in the main Plum Terms and on the FCA Register.

Use of the Plans and related products must comply with all applicable laws and regulations, including those relating to anti‑money laundering, sanctions and fraud prevention. Plum Fintech UK Limited may carry out checks, block or delay transactions or restrict features where required by law or to protect users and the platform.


14. Complaints and Dispute Resolution

If you are unhappy with your subscription or any related service, you can contact Plum Fintech UK Limited via the in‑app help centre or using the contact details on the website.

Plum will aim to resolve complaints promptly and fairly, in line with its complaints policy. If you are not satisfied with the outcome, and if you are eligible, you may be able to refer your complaint to the Financial Ombudsman Service (FOS). Details on eligibility and how to contact the FOS are provided in the main Plum Terms and in Plum's complaints policy.


15. Governing Law and Jurisdiction

These Plan Terms are governed by the laws of England and Wales. Any disputes arising out of or relating to these Terms will be subject to the jurisdiction stated in the main Plum Terms of Service, which is typically the courts of England and Wales, without affecting any mandatory protections you may have under local consumer law.


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