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Terms & conditions apply.

Service Terms & Conditions

Effective from 7th October 2016 (version 1)

This page (together with our Privacy Policy which can be found on our site) tells you information about us and the legal terms and conditions ("Terms") on which we provide to you a personal savings assistant that monitors your daily spending and automatically sets aside money for you (the "Service") as detailed on our website https://withplum.com/ ("our site").

These Terms will apply to any contract between us for provision of the Service to you ("Contract"). Please read these Terms carefully and make sure that you understand them, before signing-up to receive the Service. Please note that before you receive the Service you will be asked to agree to these Terms. If you refuse to accept these Terms, you will not be able to receive the Service.

We amend these Terms from time to time as set out in clause 11. Every time you wish to receive the Service, please check these Terms to ensure you understand the terms which will apply at that time. These Terms were most recently updated on 7 October 2016.

These Terms, and any Contract between us, are only in the English language.

  1. Information about us

    1. We operate the website https://withplum.com. We are Plum Fintech Limited (“Plum”), a company registered in England and Wales under company number 09952199 and have our registered office at Shack 15, 67-71 Shoreditch High Street, London, England, E1 6JJ.

    2. Precedence
      1. In the event of any conflict or inconsistency between:
        1. the Terms of Website Use; and
        2. these Terms,
        these Terms will prevail and take precedence.
    3. Contacting us
      1. If you wish to contact us for any reason, including because you have any complaints, you can contact us by e-maiiling us at support@withplum.com or tweeting us at @withplum. We can also be contacted in-app via our help widget.
      2. If we have to contact you or give you notice in writing, we will do so by e-mail or through an instant messaging service using details you provide to us.
  2. The Service

    1. Plum provides a personal savings assistant that monitors your daily spending and automatically sets aside money for you that, once accumulated, you can later send back to your Personal Account to withdraw and use as you see fit. You must be over 18 years old and a resident of the United Kingdom to use the Service. By using the Service you warrant that you are at least 18 years old and a resident of the United Kingdom.
    2. The Service will allow you to:
      1. access details of transactions and balances on your bank accounts held with your bank (“Personal Accounts”);
      2. put money aside in your e-wallet for later use via our trusted partner, Leetchi Corp S.A., trading as MANGOPAY (“MANGOPAY”); and
      3. periodically be offered new products and services which will allow you to save money in relation to your current expenditure.
    3. The purpose of the Service is to try to help you put money aside with minimal effort. We monitor and analyse your Personal Account. Based upon our analytics, we identify funds in your Personal Account that may be put aside; we will periodically transfer such funds from your Personal Account to your Plum Account with MANGOPAY (see clause 5). This will typically be done every few days. Only funds from your Personal Account may be transferred to your Plum Account.
    4. As part of the Service, we may also provide information (ourselves or using suppliers) relating to third party products or services we believe may help you save money in relation to your current expenditure.
    5. You acknowledge and agree that the Service is not endorsed or sponsored by the providers of your Personal Accounts.
  3. Access to the Service

    1. Access to the Service will be through our site or Facebook Messenger (or any other instant messaging service we approve). You will be bound by the relevant messaging service provider’s terms of use and policies, in addition to these Terms. Facebook’s terms of use and policies can be found at www.facebook.com/policies.
    2. You must not allow anyone to access the Service on your behalf. You must treat as confidential the user identification code, password and any other piece of information as part of our and the relevant messaging service provider’s security procedures, and you must not disclose it to any third party.
  4. Access to Personal Accounts

    1. To use the Service, you must first provide your Personal Account login details to our trusted partner, Yodlee Inc. (“Yodlee”), Yodlee will then automatically download transactional information relating to your Personal Account(s) and continue to do so at certain times until you withdraw your consent for it to do so. Yodlee will only provide us with a ‘screen grab’ of your Personal Account transaction information and will not initiate any payments from your Personal Account(s). Any payments to your Plum Account will be arranged via an agreed direct debit mandate with us (see clause 5 for further details).
    2. You grant to us and Yodlee a non-exclusive, royalty-free licence to use the information in your Personal Account(s) for all purposes connected with the Service or referred to in these Terms or the Privacy Policy, with the right to use, modify, display, distribute and create new material using or incorporating such information to provide the Service to you. Yodlee and us may also use, sell, license, reproduce, distribute and disclose aggregate, non-personally identifiable information that is derived through your use of the Service. By submitting information, you agree (without the payment of any fees), that Yodlee and us may use the information for the purposes set out above.
    3. You are permitted to use content delivered to you through the Service only on our site or Facebook Messenger. You may not copy, reproduce, distribute, or create derivative works from this content. Further, you agree not to reverse engineer or reverse compile any of the technology, including but not limited to, any Java applets associated with the Service.
    4. By providing your account details to Yodlee, you agree and grant Yodlee permission to aggregate your personal data, which may then be stored outside of your own country to the extent permitted by applicable law.
    5. You agree that when we retrieve your information relating to your Personal Accounts or your information required as part of the provision of the Service, we are doing so as your representative and on your behalf and not on behalf of or in the name of any third party.
    6. You agree that we will be entitled to disclose your identity and information relating to your Personal Account(s) to third parties if we are required to do so by any applicable law or court order.
    7. We do not check the accuracy of the Personal Accounts information and personal information you provide to us and we rely on you and your Personal Account providers to ensure that the Personal Accounts information and personal information you provide to us is up to date and accurate.
    8. By using the Service, you represent that you are the legal owner of the data in your Personal Accounts and that you have the authority to appoint, and do expressly appoint, Yodlee and/or its third party providers as your agent and grant a limited power of attorney to access and retrieve such data on your behalf.
    9. For our compliance purposes and in order to provide the Service to you, you hereby authorise us to, directly or through a third-party, obtain, verify, and record information and documentation that helps us verify your identity and Personal Account information. When you register for the Service and from time to time thereafter, we may require you to provide and/or confirm information and documentation that will allow us to identify you.
    10. You agree that our third-party services providers are third-party beneficiaries of the applicable provisions of these Terms, with all rights to enforce such provisions as if such service providers were a party to these Terms.
  5. Setting money aside through Plum

    1. Our Service allows you to periodically put money aside for the future. We analyse your Personal Account so we can learn about your income, expenses and spending patterns. Every few days we transfer some money from your Personal Account to an e-wallet via our trusted partner, MANGOPAY. Such funds will be held by MANGOPAY in a client money bank account held at Barclays Bank plc (“Plum Account”). Other users of the Service will also have their money held in the same account.
    2. MANGOPAY is a company incorporated under Luxembourg law with Luxembourg company number B173459. Leetchi Corp S.A. is a subsidiary of Crédit Mutuel Arkéa and possesses an e-money issuer licence (No: W00000005) as from 10 December 2012 under the laws of the EU and Luxembourg and granted by the Luxembourg CSSF.
    3. By agreeing to these Terms, you authorise us to electronically debit your Personal Account(s) via the direct debit mandate we will set up for you. The amount and frequency of each debit may vary. Any transfers to or from your Personal Account or Plum Account may take up to five business days to process.
    4. This authorisation will remain in full force and effect until you notify us that you wish to revoke this authorisation via our site or via Facebook Messenger. We will then attempt to cancel all future debit transactions, but we assume no responsibility for our failure to do so. You may also revoke this authorisation by contacting the provider of your Personal Account.
    5. Should we cease to trade, your money held in the Plum Account will not be considered to be part of Plum’s assets and will be available for return to you.
    6. By using the Service to save money, you agree to the MANGOPAY T&Cs and MANGOPAY’s processing of your data as outlined in our privacy policy. MANGOPAY’s terms and conditions are can be found at https://www.mangopay.com/terms/Mangopay_Terms-EN.pdf (“ MANGOPAY T&Cs”).
    7. We are not liable for any overdraft charges you may incur as a result of any direct debits related to the Service.
    8. You agree and grant MANGOPAY permission to pass your data to its own sub-contractors and partners when this data is necessary for MANGOPAY to fulfil its legal and regulatory obligations as an issuer of electronic money.
    9. If MANGOPAY changes its terms and conditions, we will always post them on our site so you can view them when you next visit our site. In these circumstances, by continuing to use our site, or the Service, you agree to be bound by the changed terms and conditions.
  6. Accessing your money set aside

    1. Your funds will remain in your Plum Account until you instruct us to transfer any or all of your funds from your Plum Account to your Personal Account by using the "withdraw" functionality via our Facebook chatbot or initiating a withdrawal on our site. Subject to clause 5.3, we will generally transfer the requested funds from your Plum Account to your Personal Account within one business day of when we receive your request. If you do not have sufficient available funds in your Plum Account to cover the amount of the requested transfer, your request for the transfer will be declined. We may also transfer funds from your Plum Account to your Personal Account without notice to you upon the closure of your Plum Account as described below and at any time if required by applicable law or if we, in our sole discretion, suspect the Service is being used for illicit purposes or otherwise in violation of these Terms.
    2. You may not use the funds in your Plum Account to make purchases, withdraw cash, transfer funds to third parties, or for any other purpose.
  7. Third party products

    1. Based on the information we gather about you from the use of the Service we may present to you products and services offered by third parties (" Third Party Products").
    2. If you choose to proceed with a Third Party Product, we will act as your agent in obtaining it. In doing so you will be subject to the terms and conditions of the relevant third party, over which we have no control.
    3. We do not supply the Third Party Products and we are therefore not responsible or liable for their supply (or failure to be supplied).
    4. Obtaining a Third Party Product is at your discretion and risk. We do not endorse or recommend any Third Party Products.
  8. Fees

    We reserve a right to charge a fee for our provision of the Service as set out on the site from time to time. For more information on our current fee schedule find the necessary details outline on our site.

  9. Use of our site

    Your use of our site is governed by our Terms of Website Use which can be found on our site. Please take the time to read this, as it includes important terms which apply to you.

  10. How we use your personal information

    We only use your personal information in accordance with our Privacy Policy which can be read via our site. Please take the time to read our Privacy Policy, as it includes important terms which apply to you.

  11. Our right to vary these Terms

    1. We expect to need to update or amend these Terms from time to time to comply with law or to meet our changing business requirements.
    2. We can make changes to these Terms without your specific agreement where those updates are, in our reasonable opinion, of an immaterial and routine nature. We may not always be able to give you advanced notice of such updates or amendments but we will always post them on our site so you can view them when you next visit our site. In these circumstances, by continuing to use our site, or the Service, you agree to be bound by the amended terms and conditions.
    3. Please look at the top of this page to see when these Terms were last updated.
  12. Warranties

    1. You expressly understand and agree that:
      1. Your use of the Service and all information, products and other content (including that of third parties) included in or accessible from the Service is at your sole risk.
      2. The Service is provided on an "as is" and "as available" basis. Yodlee and us expressly disclaim all warranties of any kind as to the Service and all information, products and other content (including that of third parties) included in or accessible from the Service, whether express or implied, including, but not limited to the implied warranties of merchantability, fitness for a particular purpose and non-infringement.
    2. Yodlee and us make no warranty that:
      1. the Service will meet your requirements;
      2. the Service will be uninterrupted, timely, secure, or error-free;
      3. the results that may be obtained from the use of the Service will be accurate or reliable;
      4. the quality of any products, services, information, or other material purchased or obtained by you through the Service will meet your expectations; or
      5. any errors in the technology will be corrected.
    3. Any material downloaded or otherwise obtained through the use of the Service is done at your own discretion and risk and you are solely responsible for any damage to your computer system or loss of data that results from the download of any such material. No advice or information, whether oral or written, obtained by you from Yodlee or us through or from the Service will create any warranty not expressly stated in these Terms.
  13. Our liability

    1. If we fail to comply with these Terms, we are responsible for loss or damage you suffer that is a foreseeable result of our breach of these Terms or our negligence, but we are not responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if it is an obvious consequence of our breach or if it was contemplated by you and us at the time we entered into this Contract.
    2. We only provide the Service for domestic and private use. You agree not to use the product for any commercial, business or resale purposes, and we have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.
    3. We do not in any way exclude or limit our liability for:
      1. death or personal injury caused by our negligence; or
      2. fraud or fraudulent misrepresentation.
    4. Subject to clause 13.3, and to the extent permitted by applicable law, Yodlee will not be liable to you in connection with the Service (including your use or inability to use the Service) for:
      1. loss of profits or goodwill;
      2. any statement or conduct on or via the Service by any third party;
      3. loss of data which is caused by factors other than negligence or breach of statutory duty on the party of us or Yodlee;
      4. the acts or omissions of the providers of your Personal Account(s);
      5. the cost to you of obtaining goods or services as substitutes for the Service; or
      6. any other loss or damage suffered by you in connection with the Service.
    5. We are not a financial adviser, and the Service is not intended to provide financial advice. Your financial situation is unique. We are not responsible for ensuring your Plum Account has sufficient funds for your needs, purposes, or transactions. We do not make any representations, warranties, or guarantees of any kind that the Service is appropriate for you.
  14. Indemnification

    1. You agree to protect and fully compensate Yodlee and us and our affiliates from any and all third party claims, liability, damages, expenses and costs (including, but not limited to, reasonable solicitors’ fees) caused by or arising from your use of the Service, your violation of these Terms or your infringement, or infringement by any other user of your account, of any intellectual property or other right of anyone.
  15. Communications between us

    1. When we refer, in these Terms, to "in writing", this will include e-mail and instant messaging.
    2. You may contact us as described in clause 1.3
  16. Lost or stolen mobile device
    1. If your mobile device is lost or stolen or if you suspect someone has gained unauthorised access to your username or password, you must contact us immediately at support@withplum.com.. In order to take any action, you will need to provide certain account information so we can verify your identity.
  17. Cancelling your account

    1. You can cancel the Service at anytime via our site or by communicating to us via the Facebook chatbot on Facebook Messenger.
    2. We can cancel our provision of the Service to you if:
      1. Your use of the Service has been inactive for an extended period of time; or
      2. You commit a serious breach of these Terms.
    3. If your account is cancelled, we will transfer any funds standing to the credit of your Plum Account to your Personal Account within two business days.
    4. If you have cancelled any of your Personal Accounts or transferred a Personal Account to another bank, you must inform us as soon as reasonably possible via our site or by communicating to us via the Facebook chatbot on Facebook Messenger.
  18. Other important terms

    1. We can transfer our rights and obligations under a Contract to another organisation, but this will not affect your rights or our obligations under these Terms. We will always notify you if this happens.
    2. This Contract is between you and us. No other person will have any rights to enforce any of its terms.
    3. Each of the paragraphs of these Terms operates separately. If any court or relevant authority decides that any of them are unlawful or unenforceable, the remaining paragraphs will remain in full force and effect.
    4. If we fail to insist that you perform any of your obligations under these Terms, or if we do not enforce our rights against you, or if we delay in doing so, that will not mean that we have waived our rights against you and will not mean that you do not have to comply with those obligations. If we do waive a default by you, we will only do so in writing, and that will not mean that we will automatically waive any later default by you.
    5. These Terms are governed by English law. This means any dispute or claim arising out of or in connection with these Terms will be governed by English law. You and we both agree to that the courts of England and Wales will have non-exclusive jurisdiction. However, if you are a resident of Northern Ireland you may also bring proceedings in Northern Ireland, and if you are a resident of Scotland, you may also bring proceedings in Scotland.

Terms of Website Use

Effective from 7 October 2016 (version 1)

This terms of use (together with the documents referred to in it) tells you the terms of use on which you may make use of our website https://withplum.com ("our site"), whether as a guest or a registered user. Use of our site includes accessing, browsing, or registering to use our site.

Please read these terms of use carefully before you start to use our site, as these will apply to your use of our site. We recommend that you print a copy of this for future reference.

By using our site, you confirm that you accept these terms of use and that you agree to comply with them.

If you do not agree to these terms of use, you must not use our site.

Other applicable terms

These terms of use refer to the following additional terms, which also apply to your use of our site:

Information about us

https://withplum.com is a site operated by Plum Fintech Limited ("We"). We are registered in England and Wales under company number 09952199 and have our registered office at Shack 15, 67-71 Shoreditch High Street, London, England, E1 6JJ. We are a limited company.

Changes to these terms

We may revise these terms of use at any time by amending this page.

Please check this page from time to time to take notice of any changes we made, as they are binding on you.

Changes to our site

We may update our site from time to time, and may change the content at any time. However, please note that any of the content on our site may be out of date at any given time, and we are under no obligation to update it.

If we change these terms of use, we will post the revised document here with an updated effective date. If we make significant changes to these terms of use, we may also notify you by other means such as sending an email, messaging you via an instant messaging service or posting a notice on our home page.

We do not guarantee that our site, or any content on it, will be free from errors or omissions.

Accessing our site

Our site is made available free of charge.

We do not guarantee that our site, or any content on it, will always be available or be uninterrupted. Access to our site is permitted on a temporary basis. We may suspend, withdraw, discontinue or change all or any part of our site without notice. We will not be liable to you if for any reason our site is unavailable at any time or for any period. We reserve the right to restrict or deny you access to all or some parts of our site if, in our opinion, you have failed to comply with these terms of use.

You are responsible for making all arrangements necessary for you to have access to our site.

You are also responsible for ensuring that all persons who access our site through your internet connection are aware of these terms of use and other applicable terms and conditions, and that they comply with them.

Our site is directed to people residing in the United Kingdom. We do not represent that content available on or through our site is appropriate or available in other locations. We may limit the availability of our site or any service or product described on our site to any person or geographic area at any time. If you choose to access our site from outside the United Kingdom, you do so at your own risk.

Intellectual property rights

We are the owner or the licensee of all intellectual property rights in our site, and in the material published on it. Those works are protected by copyright laws and treaties around the world. All such rights are reserved.

You may print off one copy, and may download extracts, of any page(s) from our site for your personal use and you may draw the attention of others within your organisation to content posted on our site.

You must not modify the paper or digital copies of any materials you have printed off or downloaded in any way, and you must not use any illustrations, photographs, video or audio sequences or any graphics separately from any accompanying text.

Our status (and that of any identified contributors) as the authors of content on our site must always be acknowledged.

You must not use any part of the content on our site for commercial purposes without obtaining a licence to do so from us or our licensors.

If you print off, copy or download any part of our site in breach of these terms of use, your right to use our site will cease immediately and you must, at our option, return or destroy any copies of the materials you have made.

No reliance on information

The content on our site is provided for general information only. It is not intended to amount to advice on which you should rely. You must obtain professional or specialist advice before taking, or refraining from, any action on the basis of the content on our site.

Although we make reasonable efforts to update the information on our site, we make no representations, warranties or guarantees, whether express or implied, that the content on our site is accurate, complete or up-to-date.

Limitation of our liability

Nothing in these terms of use excludes or limits our liability for death or personal injury arising from our negligence, or our fraud or fraudulent misrepresentation, or any other liability that cannot be excluded or limited by English law.

To the extent permitted by law, we exclude all conditions, warranties, representations or other terms which may apply to our site or any content on it, whether express or implied.

We will not be liable to any user for any loss or damage, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, even if foreseeable, arising under or in connection with:

As a consumer using our site, please note that we only provide our site for domestic and private use. You agree not to use our site for any commercial or business purposes, and we have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.

We will not be liable for any loss or damage caused by a virus, distributed denial-of-service attack, or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of our site or to your downloading of any content on it, or on any website linked to it.

We assume no responsibility for the content of websites linked on our site. Such links should not be interpreted as endorsement by us of those linked websites. We will not be liable for any loss or damage that may arise from your use of them.

Different limitations and exclusions of liability will apply to liability arising as a result of the supply of any services to you, which will be set out in the Plum Terms and Conditions.

Viruses

We do not guarantee that our site will be secure or free from bugs or viruses.

You are responsible for configuring your information technology, computer programmes and platform in order to access our site. You should use your own virus protection software.

You must not misuse our site by knowingly introducing viruses, trojans, worms, logic bombs or other material which is malicious or technologically harmful. You must not attempt to gain unauthorised access to our site, the server on which our site is stored or any server, computer or database connected to our site. You must not attack our site via a denial-of-service attack or a distributed denial-of service attack. By breaching this provision, you would commit a criminal offence under the Computer Misuse Act 1990. We will report any such breach to the relevant law enforcement authorities and we will co-operate with those authorities by disclosing your identity to them. In the event of such a breach, your right to use our site will cease immediately.

Linking to our site

You may link to our home page, provided you do so in a way that is fair and legal and does not damage our reputation or take advantage of it.

You must not establish a link in such a way as to suggest any form of association, approval or endorsement on our part where none exists.

You must not establish a link to our site in any website that is not owned by you.

Our site must not be framed on any other site, nor may you create a link to any part of our site other than the home page.

We reserve the right to withdraw linking permission without notice.

If you wish to make any use of content on our site other than that set out above, please contact hello@withplum.com

Validity

If any part or provision of these terms of use are found to be unlawful or unenforceable, this shall not affect the validity of any other part or provision.

Third party links and resources in our site

Where our site contains links to other sites and resources provided by third parties, these links are provided for your information only.

We have no control over the contents of those sites or resources.

Applicable law

As a consumer, please note that these terms of use, its subject matter and its formation, are governed by English law. You and we both agree to that the courts of England and Wales will have non-exclusive jurisdiction. However, if you are a resident of Northern Ireland you may also bring proceedings in Northern Ireland, and if you are resident of Scotland, you may also bring proceedings in Scotland.

Contact us

To contact us, please email hello@withplum.com.

Thank you for visiting our site.